Ball Jam

If you are experiencing regular ball jams with the Touch Trainer, please follow the steps below.

  1. Check the ball pressure of the TOCA Balls using your Pressure Gauge to ensure that they are between 7-9 PSI.
    • It is common for brand new TOCA Balls to get stuck while traveling down the Spiral Hopper. This is due to the fresh glaze coating the ball.
      • After ~250 deliveries of the TOCA Ball, the glaze will wear off, and the balls should no longer become stuck traveling down the Spiral Hopper.
  1. Check the Spiral Hopper sections for any misaligned or broken Hopper spirals.
    • If Spiral Hopper sections are misaligned, please take a look at our Hopper assembly video to fix the issue.
  2. Check to make sure there is no debris located along the Spiral Hopper or delivery area of the Touch Trainer restricting the TOCA Ball from reaching the Launch Wheels.
  3. Ensure all of the TOCA Balls are resting behind the Solenoid and are not in front of the Solenoid prior to beginning an exercise.
  4. Perform the Push Test on the Solenoid.
    • Carefully push the Solenoid in and rotate it.
    • If any grinding feeling is noticed, simply apply a small amount of WD-40 Dry* to the fourth spring in; push the Solenoid in again and twist until the grinding is no longer noticed.
  5. Recalibrate your TOCA Touch Trainer.
    • Log in to the TOCA Training app and select "Train" from the hamburger menu in the top left corner of your screen.
    • Connect to your TOCA Touch Trainer by selecting the "+" symbol in the top right corner of your screen.
    • Select the Touch Trainer you wish to connect to from your located devices list.
    • Once you are connected, tap on the Touch Trainer icon that now appears in the top right corner of the screen next to the "+" symbol.
    • Select "Calibrate", and allow your Touch Trainer to recalibrate.
  6. If you are still experiencing ball jam issues, please contact Support at or or submit a ticket by going to our support form.