TOCA Football Support Center

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TOCA Football Support Center

Support Resources

Support Resources

Please reference for employee support resources such as user guides, job aids, and how-to's.

Job Aid: ADP

ADP Manager: How to Edit and Approve Timecard > Group Timecard View

ADP: How to Complete a Performance Review

ADP Manager: How to Approve or Deny PTO Request

ADP Manager: How to Enter PTO, Sick, Holiday Time for Employee

ADP Manager: How to Edit & Approve Timecard > Individual Timecard View

ADP Employee: How to Request Paid Time-Off (PTO)?

ADP Employee: How to Clock In & Clock Out

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Job Aid: DSR

DSR: How to Edit Existing Rentals with Booking Manager

DSR: How to Create a Single Rental

DSR: How to Create a Rental Series

How to Register for a Camp for Existing Customers

How to Register for a Camp for New Customers

How to Register for a Class for Existing Customers

How to Register for a Class for New Customers

DSR: How to Setup and Schedule Camps

DSR: How to Setup and Schedule Classes

DSR: How to Enroll a Client into Classes

DSR: How to Enroll a Client into Camp

DSR Customer: How to Add a League Schedule to Personal Calendar

DSR Customer: How to Register for a Team

DSR: How to Collect Payments Through CC on File OR New CC #

DSR: Create Booking Options

DSR: How to Create a Customer Account

DSR: How to Set Up an Organization Account

DSR: Create an Invoice Without Payment

DSR: How to Set Up a Season

DSR: How to Set Up a Level (Season>Level)

DSR: How to Set Up Team (Season>Level>Team)

DSR: How to Collect Payment Through Clover Terminal: Seasons > Level > Team > Roster

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Job Aid: General

How to Set Up the Clover Terminal?

How to Submit an HR Request?

Program Support Points of Contact List

Job Aid: MBO

MBO: Create a Promotion (Discount)

MBO: Employee Time Clock (CA)

MBO: Edit an Appointment or Enrollment Description

MBO: Edit Price of a Pricing Option

MBO: Edit Staff Member Availability

MBO: Process a Refund

MBO: Assign a Relationship Type to Customer Profile

MBO: How to Add Promotion (Discount) to a Purchase

MBO: Create a Customer Profile

MBO: How to Late Cancel a TOCA Training Guided Session

MBO: How to Late Cancel a Group Training Session

MBO: Late Cancel and No Show Revenue Report

How to Pull a 90+ Day Past Client List in MBO

How to Pull a Past Client List for a Trainer in MBO

How to Charge a Client for a No Show TOCA Training Session

MBO: How to Early Cancel a Guided Session

MBO: How to Reschedule Appointments

MBO: How to Rebook a Past Visit

MBO: How to Book and Manage Multiple Individual Guided Sessions

MBO: How to Book and Manage a Single Individual Guided Session

MBO: How to Book and Manage Recurring Individual Guided Sessions

MBO Guest View: How to Access MBO Account

MBO Guest View: How to See Booked Sessions & Book Future Sessions

MBO Guest View: How to Sign up for FKO

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FAQ

What is D-BAT?

What is TOCA Training?

What is TOCA Strikers?

Job Aid: HubSpot

HubSpot: Identify Tasks

HubSpot: Reviewing Completed Tasks

HubSpot: Reviewing Assigned Tasks

HubSpot: How to Run Late Task Reports

HubSpot: Reassigning Follow-Up Tasks

HubSpot: Create Follow-Up Task

HubSpot: How to Log in

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Job Aid: Toast

Toast: How to Adjust Starting Balance

Toast: Steps for Closing Reports

Toast: How to Switch User

Toast: How to Void Payment

Toast: How to Collect Payment

Toast: How to Create an Order

Toast: How to Log in

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Job Aid: RingCentral

RingCentral: Reviewing Call Recordings

Job Aid: Birdeye

Birdeye: Set Up Account

Birdeye: Reply to a New Message

Birdeye: Close Messages

Birdeye: Respond to a Review

Birdeye: Filter Reviews

Birdeye: Find and Add Contact Information

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