How to Cancel or Reschedule a Group Training Session for a Guest

The article will guide you through the steps to cancel or reschedule a group training session for a client.

Steps:

  1. Click on the Youth Programs tabScreen Shot 2022-09-08 at 5.28.58 PM
  2. Click Sign In next to the session (Day/Time) to cancel or reschedule for the clientScreen Shot 2022-09-08 at 5.30.58 PM
  3. Click the red "X" next to the client in order to early cancel the visit.
    1. This will put the pre-paid session back on their account to schedule for another time. Screen Shot 2022-09-13 at 1.09.54 PM
If Rescheduling:
  1. Click Sign In next to the new session (Day/Time) to sign the client up forScreen Shot 2022-09-08 at 5.30.58 PM
  2. Click the Adv. Register ButtonScreen Shot 2022-09-08 at 4.39.08 PM
  3. Search an existing client in the client search bar or create a new client with the Add New ButtonScreen Shot 2022-09-08 at 4.43.06 PM
  4. Single Reservation: To make a single reservation (1 session on a specific day/time) click Make a single reservationScreen Shot 2022-09-08 at 5.01.52 PM