Identity Verification Failure

What to do if you receive this when trying to create a TOCA training account in the TOCA Training app.

The TOCA Training app complies with US COPPA laws. In order to create an account for a player who is under 13 years old, a consenting adult must create the account. We verify that there is a consenting adult by using Veratad, a leading verification provider. Neither TOCA nor Veratad stores the information provided- it is simply used to verify that you are an adult and therefore able to create an account for a child.

Veratad checks the information you provide against public records to verify that you are an adult. However, for various reasons the verification does not work 100% of the time.

If you receive the message "Identity Verification failed" when trying to verify your account, please email us at, and we will use an alternate method to verify your identity.