Vertical Movement Restricted

1. Turn the Touch Trainer off by pressing the silver Power Button on the back, then turn it back on.
2. Force close the TOCA Training app and try to connect to the Touch Trainer again.
3. Recalibrate your Touch Trainer.
   • Log in to the TOCA Training app and select "Train" from the hamburger menu in the top left of the screen.
   • Connect to your TOCA Touch Trainer by selecting the "+" symbol in the top right corner of the screen.
   • Select the Touch Trainer you wish to connect to from your located devices list.
   • Once you are connected, tap on the Touch Trainer icon that now appears in the top right corner of the screen next to the "+" symbol.
   • Select "Calibrate", and allow your Touch Trainer to recalibrate.
4. Ensure the Touch Trainer is clear of all debris.
   • Turn off the Touch Trainer using the Power Button on the back.
   • Using a dry, lint-free towel, wipe down the TOCA Touch Trainer's Main Body Cover, Spiral Hoppers, Drive Motor Cover, and Launch Wheels.
5. Ensure the Touch Trainer is clear of any obstructions from the delivery, oscillation, or Base Plates.
6. Run a 25 Positions Test on the Touch Trainer.
   • Open and log in to the TOCA Training app.
   • Click on the hamburger menu in the top left of the screen once you have logged in, and select "Train".
   • Connect to your TOCA Touch Trainer and select "Start Training".
   • Scroll down to Category #19, "Acceptance Testing", and select it.
   • Select Exercise #1, "25 Positions Test", and press play.
7. If the issue is still occurring, please contact Support at support@tocafootball.com or submit a ticket by going to our support form.
   1. Please note to the Support Agent the Hardware Failure message that you are receiving. This will allow a Support Agent to identify the area causing the Hardware Failure.